A few whys to get you started...
Why it's called 'service detox': Companies and their staff operate with what can be thought of as a service health. This health can be vibrant, inspiring and engaging, but it can also be depressed, repulsive or toxic. We say 'detox' because we help spot and fix weak spots.
Why we focus on service: Service is not only customer service or hospitality. It's much bigger than that. Service is the energy exchanged each moment that people work together and unite around a shared goal.
Why it's called Service-Network Leadership: Service networks are unique, and they work better when they respect specific practices and values.
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